Frequently Asked Questions for Test Takers

Q: Who can I contact for support with my KTE test?

A: Please contact the university, corporation, or other institution that signed you up for your KTE assessment. 

Q: Which devices can I use to complete my assessment?
A: For the Speaking section of the test, test takers must use a desktop computer or laptop. KTE’s microphone plugin does not support iOS devices. Additionally, if the assessment includes a Reading section, we recommend using a tablet or laptop, as reading on a phone can cause eye fatigue. For all other sections of the test, test takers can use desktop computers, laptops, tablets, and mobile devices. KTE supports iOS and Android devices and up-to-date browsers.

Q: Which browsers can I use to complete my assessment?

• Supported Browsers for KTE Assessments without Speaking
  • Desktop 
    • Internet Explorer 9+
    • Google Chrome – latest version
    • Mozilla Firefox – latest version
    • Apple Safari 6+ on OSX\
  • Mobile (tablets and handhelds)
    • Apple Safari or Chrome Mobile on iOS 8+
    • Android browser or Chrome Mobile on Android 4+
• Supported Browsers for KTE Assessments with Speaking
  • Desktop 
    • Google Chrome – latest version
    • Mozilla Firefox – latest version
    • Internet Explorer and Safari are NOT supported for Speaking assessments
  • Mobile (tablets and handhelds) iOs mobile browsers are NOT supported for Speaking assessments

Q: What should I do if I can't submit my answers in the speaking section?
A: The KTE Speaking section requires the use of consistent and reliable Internet to record and upload
responses. If you have slow or consistent Internet connectivity, the recording could take up to a minute to
upload successfully. If after a minute your response won’t upload, refresh the page, re-record your response, and try uploading again.

Q: What should I do if the next question isn't loading or I can't hear the audio in the Listening section?
A: You may have Internet connectivity problems. Here's what you can try:

• Refresh the page.
• Log out of KTE, then log back in.
• Log out of KTE, then try logging in on a different computer or at a later time. (Note: if you are using ProctorTrack to proctor your test, end your proctoring session and then start a new one when you resume your test.)

Q: What skills are tested on KTE assessments?
A: Most KTE assessments include Listening, Reading, and Grammar, and some also include Writing and Speaking. To find out which skill sections are included in your KTE assessment, please contact the university, corporation, or other institution that signed you up for your test. 

Q: How can I study for KTE assessments?
A: KTE assessments test your general English language proficiency, so you can study for KTE assessments with your normal English language textbooks or classes.

Q: How can I see the answers for my KTE test or practice test?
A: KTE does not provide answers for full KTE assessments or KTE practice tests.